Southwest Airlines Makes Flying Fun

March 20, 2009 By

How do you build customer loyalty? Southwest builds loyalty by making the safety instructions fun!

Filed Under: customer service Tagged With: , , ,

Comments

  1. pathwaypr says:
    March 20, 2009 at 1:00 PM

    Thanks Jeff!

  2. jeff says:
    March 20, 2009 at 11:04 AM

    I flew Delta last week and had a similar experience. The flight attendant treated the announcements as a comedy routine.
    It was very entertaining.

    “If you need anything, just turn to the person next to you and ask for it, because we’re busy up here” was one of her lines.

    It was good stuff. Several people, including me, gave her high-fives on the way out.

    Jeff.