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		<title>Customer Service Lessons from Steve Jobs via the Business Insider</title>
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		<pubDate>Mon, 13 Dec 2010 19:08:32 +0000</pubDate>
		<dc:creator><![CDATA[Theresa Smith]]></dc:creator>
				<category><![CDATA[customer service]]></category>
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		<category><![CDATA[Apple]]></category>
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