?>?> Best Buy Responds In 5 Minutes

Best Buy Responds In 5 Minutes


This morning the tub door seal on my Whirlpool Duet popped off after a wire popped off underneath. My husband quickly got to work to see if he could fix it and I quickly turned to Google after scanning my Best Buy service plan. Two years before I had purchased the washer online along with the service plan but discovered the link to the receipt no longer worked.

So, I turned to Twitter.


Within 5 minutes I heard back.


After a few more tweets I was on the phone with Jason and a fix to my problem was in the works. Tomorrow the technicians arrive and hopefully everything will go as smoothly as today. But for me, what was important was that Best Buy was listening (on a Sunday morning!) and willing to engage me online to ensure I was pleased with their customer service. Is your Brand listening to your customers?


  1. Best Buy Geek Squad came as promised but unfortunately they will have to order a part and won’t be back until 4/21 which means I am out of w washing machine for 10 days–and I have 4 Kids. But, I am not upset because they have been so responsive. Not so H & R Block. Yesterday (two days before the tax deadline) I tweeted http://www.twitter.com/hrblock regarding a problem I am having with their tax software and they have not responded at all. It’s been 16 hours. Not impressed!


  1. […] since being so successful just two days before with @BestBuy on Twitter, I tweeted […]