?>?> Forrester Research

Young Gen Y Doesn’t Want to Be Friends

March 14, 2011 By

Free Mall Girls Riding on The Escalator Creative Commons
Creative Commons License photo credit: Pink Sherbet Photography

Brands flocking to Facebook in order to connect with young consumers got some bad news last week from Forrester Research. According to a new report authored by Jacqueline Anderson, Forrester’s Consumer Insights Analyst, a mere 6 percent of 12 to 17 year olds wants to be friends with a brand on Facebook. The percentage increases to 12 percent of 18 to 24 year olds wanting to be friends with a brand.

According to Anderson, “Many brands are looking to social media as a strong digital channel to communicate with these consumers. But research shows that it is important to consider more than just consumers’ propensity to use a specific channel. Almost half of 12 to 17 year olds don’t think brands should have a presence using social tools at all.”

There is a silver lining for brands. Although young Gen Y’ers may not want to be friends, 74 percent of them are using “social networks to talk about products with friends and make recommendations.” Are you listening to them?

Filed Under: FaceBook, marketing, social media Tagged With: , , , ,

Vaporware Versus Creditability

March 19, 2009 By

Window
Creative Commons License photo credit: dynamosquito

For what seems like eons, many software companies have followed a common practice of announcing products or services that are not yet ready for the market in the hope of creating buzz for the company and or to secure a space for their product in the marketplace. These products are called vaporware.

Last week Forrester Research analyst Jeremiah Owyang discussed this growing trend in the social media space  in his Web-Strategy blog and warned,  “As a response, I’m going to start calling out vendors that do that. Why? it protects buyers from getting caught up in the hype of an announcement, flashy videos, and buzzword industry-changing definitions. I fill the space with enough buzzwords myself, there really isn’t any room left for vendors.”

In the past, before the Internet was alive with bloggers, the most a company risked in announcing vaporware was being ignored by the technology press. The technology press realizes an announcement without an analyst and a customer describing the benefits was at best premature.  But today, one of the worst things that can happen to a young company is to launch a product that does not exist and get called out on it. You not only risk alienating the reporter or blogger but everyone that does a search on you and your product.

Owyang provided his requirements for vendors as they launch, “On day of announcement they should be able to show a demo of their product. If it’s an enterprise product, or complicated, then show a video with it working. Consider using a customer reference or a test case to demonstrate how it’s been working in the past. I like what John Furrier said, that sometimes products are still getting the bugs worked out and that’s fine –but in any case, show that the product exists.”

I believe these guidelines could help establish creditability for any vendor launching a real product.  What do you think?

Filed Under: public relations Tagged With: , , , , ,