Tiger Woods Slow Climb Back
Yesterday I watched Tiger Woods deliver his apology to his friends and his public. I was really curious from a public relations perspective what he would say, how he would say it, would he be convincing, and of course how he appeared. Obviously, it was very late in coming. He and his team went against every dictate in how they handled this crisis. But for me, the apology in its entirety marks his slow climb back. I was struck by a number of things but probably most of all by his appearance. I hope he makes it all the way back.
Are you Stupid? Olympic Gold Medalist Sven Kramer Asks
On the first day of the Olympics, Dutch speedskater Sven Kramer won a gold medal. He was then asked by a reporter to state his name, country and what he just won. Here’s his response. His response is a great reminder to all in and out of the media to do your homework!
24% of US Small Businesses Now Engaged in Social Media Survey Says
American small businesses are pushing the limits on new ways to improve efficiency in the prolonged downturn, including a steady increase in social media adoption according to results of a study from the Small Business Success Index™ (SBSI) sponsored by Network Solutions and the Center for Excellence in Service at the University of Maryland’s Smith School of Business . The SBSI reports social media adoption by small businesses has doubled from 12 percent to 24 percent in the last year.
The SBSI found that nearly one out of five small business owners are actively using social media in their business. Small businesses are increasingly investing in social media applications, including blogs, Facebook® and LinkedIn® profiles. The biggest expectation small business owners have from social media is expanding external marketing and engagement, including identifying and attracting new customers, building brand awareness and staying engaged with customers. Sixty-one percent of the respondents indicated that they use social media to identify and attract new customers.
photo credit: harrietbarber
“Social media levels the playing field for small businesses by helping them deliver customer service,” says Janet Wagner, director of the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business. “Time spent on Twitter®, Facebook® and blogs is an investment in making it easier for small businesses to compete.”
Small business owners use social media to attract new customers:
- 75% surveyed have a company page on a social networking site
- 61% use social media for identifying and attracting new customers
- 57% have built a network through a site like LinkedIn
- 45% expect social media to be profitable in the next twelve months
Small business owners still have concerns with social media:
- 50% of small business social media users say it takes more time than expected
- 17% express that social media gives people a chance to criticize their business on the Internet
- Only 6% feel that social media use has hurt the image of the business more than helped it
To download a copy of the Small Business Success Index and also find out how your business scores on the six key dimensions of small business success, visit www.growsmartbusiness.com.
Has your business adopted social media? What is your company doing? What have been the results so far?
140 Twitter Conference LA Recap; From Tony Robbins to Dr. Drew to Chris Hardwick
photo credit: Randy Stewart
After previewing online the two day conference agenda and the speaker roster for the “140 Twitter Conference” in Los Angeles, run by the Parnassus Group, I was hesitant to sign up. Although I really enjoy using Twitter and believe both individuals and businesses of all types can get a lot of benefit from it, the agenda gave me pause to register—it was heavy with a seemingly “entertainment focus”. And my interests primarily center on what I could learn that would best benefit my clients. But I went ahead and registered.
Well, I was very pleasantly surprised. And I was most surprised by Tony Robbins. I really wasn’t looking forward to his day two keynote address. His talk was informative, insightful and yeah—it was pretty motivational. He was supposed to speak from 8:30 am till 10 am. Instead his talk was nearly two and a half hours and he had his audience of 400 business people and Twitter users clapping, jumping, play acting, giving each other massages, and quite mesmerized by his free form talk. He said he was giving the talk for free because he “wanted to give back.”
Robbins views Twitter as an “Intelligent browser that teaches what people say about your brand and is a brief way to connect, share and trigger.” That’s how he says he uses it. Robbins has more than 1.36 million people who follow him on Twitter now—plus one. According to Robbins, “Twitter is the crack of the tech world.”
Other surprises came from the celebrity panel and the musician panel which included a number of power Twitter users including television host Dr. Drew Pinsky, professional skateboarder Tony Hawk, San Francisco Mayor Gavin Newsome, actor Levar Burton, singer Tyrese Gibson, rapper Chamillionaire, musician Mark Nubar, Tears for Fear singer Curt Smith, and comedians Chris Hardwick, Tucker Max and Loni Love. The panelists debated how they used Twitter, what were the right ways to engage their followers, their feelings on letting others “tweet’ for them and whether they should financially benefit directly from the Twitter conversations.
They all agreed that the overriding principle that should be honored on Twitter is “authenticity.” They also agreed to have someone else tweet in your name was dishonest. Chamillionaire talked about how “Twitter can be an active conversation.” He likes to start arguments on his account and enjoys lively debating his followers over who is the best athlete of all time—Michael Jordan or Kobe Bryant.
photo credit: Randy Stewart
Curt Smith likes to use Twitter not primarily for pitching his music but for engaging others to talk about politics, his kids and everyday life. Curt is now working on a song with someone that he met on Twitter. What he seems to enjoy most about Twitter is its ability to let him be direct and not have his words translated by a record label or a reporter. Levar Burton mirrored Smith by explaining that for him, “Twitter has created an environment that is absent the gatekeepers ad it has leveled the playing field.”
For Mark Nubar, “Twitter’s elegance lies in its simplicity. I love its 140 characters.” Mark also spoke about his band’s evolution with social media, “MySpace was the gateway to Facebook and now Twitter. We now have a global family. My band would not be alive without social marketing.”
Tony Hawk believes that what he learns from Twitter about his own brand is “the best focus group.” For Mayor Newsome, Twitter marks “the beginning of the end of how things have been done with governing. Twitter is changing the world of government. We want to lead the world. It’s about government 3.0 not just 2.0. ”
What was impressive at the conference, was not the continual updates or “tweet” being noted by the 400 attendees and flashed up on screens, but the eagerness and willingness of the Twitter users –both celebrity and business users– who enthusiastically sang its praises. Instead of quickly escaping once their panels had finished, both celebrity and technology luminaries stayed and sat in the audience to learn more from each other.
The two day conference can be summed up pretty well by Tony Robbins, “Twitter is a community. We are a culture on the surface but we have the tools to go deep. Twitter allows you to understand someone’s blueprint in seconds. Look at what they write and what they share.”
What Ben Bernanke Knows About Communication
What does Federal Reserve Chairman Ben Bernanke know about communicating that others don’t? In a recent article for Harvard Business, leadership consultant John Baldoni writes that it is Bernanke’s willingness “to speak last”. In Baldoni’s article “How to Communicate Like Ben Bernake” the author notes:
Bernanke, who established his academic credentials by researching and writing about the Great Depression, is first and foremost, as E.J. Dionne noted in the same interview, a straightforward speaker — people understand him. Bernanke, according to Brooks, also worked hard during the financial crisis to keep discussions going, even calling people back after a meeting to follow up. In this way, Bernanke seems more a legislator, one who works with peers, than an executive, one who dictates.
Baldoni recommends the following tips to keep conversation flowing:
Open up. If you want to keep discussion going, you should keep talking. If the topic is critical to the future of the company, throw out your calendar. Meet with your colleagues, even those who don’t agree with you, until you come to consensus, even if it’s only an agreement to keep talking. (Mediators employ this technique to help resolve disputes between adversaries.)
Give (a little) up. The secret to good conversation is give and take. Those who feel the need to impose their will gain little by talking. Those who want to reach consensus learn how to make concessions over small things to gain agreement over major issues. Dialogue is essential to facilitating that process.
Follow up. Important matters are seldom resolved with a single conversation or a single meeting. You will need to meet multiple times. Keep the dialogue going by following up with participants between meetings. The act of simple conversation can lead to greater understanding off issues and people.
You can read Baldoni’s entire article here.
Fighting Breast Cancer One Tweet at a Time
Last month Health.com took a look at whether Twitter and Facebook could help in the fight against breast cancer in an article by Sally Chew and Heather Mayer. Chew and Mayer reported in the beginning of their article, “Twitter and other social media sites are often perceived as the ultimate navel-gazing tools. Seemingly a narcissist’s dream, many think that Facebook status updates and the 140-character Twitter messages (known as “tweets”) are really just boring play-by-plays of daily life—I had granola for breakfast! I’m stuck in traffic!”
The reporters described how Laurie Brosius, 31, a business analyst in Dallas, raised $6000 through Twitter for a walk for breast cancer to honor her husband’s deceased mother. Brosius raised 50 percent of the money through strangers that found her original tweet through the power of re tweets, people sending out her original tweet requests to their followers.
photo credit: Steve Beger Photography (Beger.com Productions)
In their article “Can Twitter and Facebook Help Fight Breast Cancer?” Chew and Mayer write:
In a busy world, Twitter posts are succinct and to the point, and that’s one of the main reasons they’re so successful in charity promotion, says Adam Hirsch, the chief operations officer of Mashable.com, a social media blog. Navigating websites can be time-consuming, notes Hirsch. Twitter, however, states a user’s case in no more than 140 characters. “It’s a message you know people will read because, face it, it’s only 140 characters,” he says.
With Twitter, users can interact one-on-one, but they can also broadcast a message to many followers. Even if an individual doesn’t have a lot of followers (say, just family and friends), those people can re-tweet that message in outgoing concentric circles of social contacts—potentially reaching thousands.
In the article, Chew and Mayer also write about breast cancer survivor Sharon Adams who took on Facebook after the social media company took down photos Adams had posted “of her ropy red mastectomy scars” in the hope of shocking her friends in England into “checking their own breasts for cancer.”
What ensued was an avalanche of media attention and a 3,000 Facebook member protest. Facebook eventually relented and allowed her pictures to be posted. Adams saw the whole controversy over her photos as a benefit. More people became aware of her story and the need to do breast exams than would have if Facebook had not removed her pictures.
You can read the entire article here.
Have you used any social media sites to raise awareness for a cause that you believe in?
Should Your CEO Have a Blog?
One of the central questions to ask when developing a social media strategy is whether the CEO of your company should have a blog. In Klaus Kneale’s article “CEOs Say: how to Be An Executive Blogger” on Forbes.com, Kneale takes a look at the art of CEO blogging and what it takes to get blogging right. The sub heading of Kneale’s article, “The Blogosphere can be a Minefield for Unprepared CEOs”, strikes at the heart of whether your CEO should be blogging.
photo credit: whiteafrican
Kneale writes about Donato Montaro JR., chief executive officer of TradeKing, an online discount brokerage. Monato was an early adopter of blogging and has taken some steps to make sure he is getting his corporate blogging right. One of the steps he has taken was hiring a director of online content whose job is to ensure that “everything on the TradeKing Web site is clean, accurate and consistent with the company’s values. Including her boss’s online persona.”
Kneale reports:
But you’ve got to do it right or you shouldn’t be doing it at all. How do you do it right? It’s an open secret of corporate communications that many e-mails from CEOs aren’t actually written by CEOs. As social media take off in the corporate world, that’s not true only of e-mails. Blogs, too. Montanaro is ahead of the game in this. He has Jude Stewart draft blog posts for him (not all of them), based on meetings they have. Montanaro edits the drafts to make sure they sound like him and to add details Stewart didn’t have.
He’s careful about what he posts, too. His blog contains bits about spearfishing in the Bahamas, but it also is kept in line with the company’s marketing and customer service strategy and any legal regulations. CEOs always have to keep such things in mind when blogging.
If your CEO decides he is interested in starting a blog, there are other items he also needs to consider. Legal for one. The company needs to decide what role legal counsel will play. Will the CEO run all his posts through legal before publishing? Will the CEO coordinate with marketing and public relations about the message? How many hands will actually be involved? How will the company coordinate the publishing of each blog with its overall social media strategy? Will your CEO have an editorial calendar in place that can keep him on track?
Finally, Kneale writes that once everyone is on the same page –what becomes most crucial to the success of your CEOs blog are the headlines. “The best way to get your blog posts spreading to Facebook, Twitter, Digg and e-mail, and ultimately getting read, is by having good headlines.”
Is your CEO blogging?